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Shoppermotion

Service status

Shoppermotion status

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All systems operational

Databases, trackers and agents are running normally.

Last check 0s ago · every 30 s

API latency · p50

45 ms

Trackers online

48,213

of 48,391 deployed

Positions / second

18,420

across all sites

Agent runs today

1,284

briefings, questions, alerts

Regions

Round-trip latency

  • EU West

    Frankfurt

    38 ms

    Operational

  • US East

    Virginia

    44 ms

    Operational

  • APAC

    Singapore

    61 ms

    Operational

Platform

Operational

  • Shoppermotion AI web app

    Dashboards, reports and the weekly briefing

    Operational
    90 days ago99.99% uptimeToday

  • REST API

    Metrics, positions and exports

    Operational
    90 days ago99.98% uptimeToday

  • MQTT broker

    Real-time position streams

    Operational
    90 days ago100% uptimeToday

Databases

Operational

  • Primary database

    Stores, layouts, users and configuration

    Operational
    90 days ago100% uptimeToday

  • Analytics warehouse

    Trips, tickets and aggregated metrics

    Operational
    90 days ago99.97% uptimeToday

  • Ingestion pipeline

    Position and ticket processing

    Operational
    90 days ago99.99% uptimeToday

Trackers

Operational

  • Tag network

    BLE tags on trolleys, baskets and assets

    Operational
    90 days ago99.99% uptimeToday

  • AoA anchors

    Ceiling locators in stores and warehouses

    Operational
    90 days ago99.98% uptimeToday

  • Gateways

    Anchor to cloud connectivity

    Operational
    90 days ago99.99% uptimeToday

Agents

Operational

  • Ask Shoppermotion AI

    Natural-language questions over your data

    Operational
    90 days ago99.98% uptimeToday

  • Briefing agent

    Weekly store and category briefings

    Operational
    90 days ago100% uptimeToday

  • Anomaly agent

    Alerts on traffic, dwell and conversion shifts

    Operational
    90 days ago99.99% uptimeToday

Integrations

Operational

  • BI connectors

    Power BI, Tableau, Looker

    Operational
    90 days ago100% uptimeToday

  • Webhooks and email

    Notifications and scheduled exports

    Operational
    90 days ago99.99% uptimeToday

Past incidents

  1. Sep 12, 2026Minor

    Delayed exports in the analytics warehouse

    • Resolved. Exports caught up at 10:42 CEST. No data was lost.
    • Identified. A slow maintenance job delayed scheduled CSV exports by up to 25 minutes.
  2. Aug 04, 2026Minor

    Elevated API latency in US East

    • Resolved. Latency back to normal after scaling the API tier.
    • Investigating. p95 latency above 600 ms for some REST requests.
  3. Jul 19, 2026Maintenance

    Scheduled maintenance: AoA anchor firmware

    • Completed. Rolling firmware update completed store by store, outside opening hours.